Callers don’t want to wait on the next available agent, opening of the service desk, nor do they want to be transferred around telling their story over and over again. Wait times, transfer rates and abandoned calls are dramatically reduced by automating phone interactions.
Automated service delivery for non-IT departments
Why IVANTI Cloud Service Management for ITSM
|Modules||IVANTI Help Desk||IVANTI Service Desk||IVANTI Service Management|
|Event & Availability Management||*|
|Portfolio and Project Management||*|
|Service Level Management||*|