Ivanti – Help Desk Solution

Help Desk Solution

When Ticket system is all you customer needs

Radically streamline the help ticket process

Say goodbye to the clunky, inefficient trouble ticketing systems of the past. Help Desk provides an easy to use customer service help desk for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier and more productive.

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Automated service delivery for non-IT departments

Cloud or On Premise Deployment

A SaaS ITSM solution can deliver exciting advantages, but on premise applications can be best for some organizations.

Multi-Channel Self Service

Ivanti offers multiple, easy to access self-service channels to make IT and other departments more efficient and users more productive.

Product Features

Incident Management
Automate incident processes to quickly resolve IT issues and restore service operations
Workflow Automation
Enable service owners and business managers to adapt, design and take control of their own workflows and processes
Service Catalog
Provide visibility and access to all services (IT and non-IT) offerings for the enterprise
Enterprise-mobility Mobile
Extend the reach of your service desk staff to mobile devices anywhere, anytime
Remote-control Remote
Enable authorized IT staff to access and control all systems on the network to identify and correct problems remotely
Development Platform
Configure new content and functionality using a WYSIWYG environment with no additional programming or scripting

Knowledge Management
Store & share group knowledge and information for both the service desk and customers
Multi-channel Self Service
Allow both internal and external customers to submit and track requests and get services anytime, anywhere
Dashboards & Reportin
Monitor service delivery, quality and commitments in real-time with role-based dashboards
Voice Automation
Automate phone interactions with call routing, integrated voice response & self-service, update broadcasts and screen-pops
Survey
Understand how IT is perceived and identify improvements by creating and populating surveys
Problem Management
Understand a problem’s source and take action to quickly correct issues

Help Desk Solution

Radically streamline the help ticket process

Automated service delivery for non-IT departments

Product Features

Main Telephone

General Information

Sales