Callers don’t want to wait on the next available agent, opening of the service desk, nor do they want to be transferred around telling their story over and over again. Wait times, transfer rates and abandoned calls are dramatically reduced by automating phone interactions.
Automated service delivery for IT and beyond
Why choose IVANTI Software? Simply put, IVANTI Cloud Service Management is the most affordable, flexible, advanced, and complete cloud ITSM solution in the market. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, IVANTI ‘s cloud IT service management solution can easily scale and adapt to meet your specific business needs.
Automated service delivery for non-IT departments
Why IVANTI Cloud Service Management for ITSM
|Modules||IVANTI Help Desk||IVANTI Service Desk||IVANTI Service Management|
|Event & Availability Management||*|
|Portfolio and Project Management||*|
|Service Level Management||*|