Ivanti – Service Management Solution

Service Management Solution

IT service management doesn’t get any easier

Looking for the ultimate ITIL Service Management solution? Ivanti Service Management adds Release Management, Service Level Management, Event Management, Availability Management, Financial Management and Portfolio & Project Management to the functionality included in Ivanti Service Desk. So both IT and users enjoy automation anywhere and efficiency everywhere.

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Automated service delivery for non-IT departments

PinkVERIFY ITIL Certification

Ivanti’s IT service management solution has received PinkVERIFY certification from Pink Elephant for 13 IT Infrastructure Library (ITIL) processes.

Future Proof

Ivanti’s modular offering on a modern platform ensures you have the right sized tool to achieve faster time to value to meet new needs.

Product Features

Incident Management
Automate incident processes to quickly resolve IT issues and restore service operations
Knowledge Management
Store & share group knowledge and information for both the service desk and customers
Self Service
Allow both internal and external customers to submit and track requests and get services anytime, anywhere
Dashboards & Reporting
Monitor service delivery, quality and commitments in real-time with role-based dashboards
CMDB
Define, identify and report on configuration items and their relationships across the IT landscape
Configuration Management
Define, identify and report on configuration items across the IT landscape
Event Management
Monitor IT events to detect and track outages that could impact devices or services
Release Management
Plan, deploy and manage releases from creation, planning, communication to roll-out
Service Level Management
Centrally design, build, monitor and manage service agreements throughout their life-cycle
Remote
Enable authorized IT staff to access and control all systems on the network to identify and correct problems remotely
Discovery
Automated asset discovery and inventory management solution to build a comprehensive view of IT environments
Development Platform
Configure new content and functionality using a WYSIWYG environment with no additional programming or scripting

Problem Management
Understand a problem’s source and take action to quickly correct issues
Workflow Automation
Enable service owners and business managers to adapt, design and take control of their own workflows and processes
Service Catalog
Provide visibility and access to all services (IT and non-IT) offerings for the enterprise
Mobile
Extend the reach of your service desk staff to mobile devices anywhere, anytime
Change Management
Manage, track and optimize changes to IT assets, documentation, and processes
Survey
Understand how IT is perceived and identify improvements by creating and populating surveys
Availability Management
Review event histories to decide when to replace hardware, install new devices or redesign services
Portfolio & Project Management (PPM)
Initiate, manage and track IT project deliverables, resources & costs with real-time dashboards and Gantt charts
Financial Management
Report and analyze IT service costs to better understand their underlying cost drivers
Voice Automation
Review event histories to decide when to replace hardware, install new devices or redesign services
Software License Management
Centrally administer software licenses to recognize and prevent over-licensing and under-licensing

Service Management Solution

IT service management doesn’t get any easier

Automated service delivery for non-IT departments

Product Features

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General Information

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