SDS offers a full range of packaged service options for effective implementation and short time-to-go-live, as well as post-go-live services to maximize the benefits of the solution over its extended lifecycle.
Packaged Deployment Services to Shorten Time-to-Go-Live
Our QuickStart ITSM packaged deployment approach allows you to leverage the rich out-of-the-box content of the solution and focus the deployment on training the team, personalizing key data, and preparing end users for go-live. QuickStart packages are available for best-practice Helpdesk and Service Desk functionality; in addition, a list of processes and functionalities that help derive value from a whole span of Ivanti Cloud Technologies. Delivery of onsite services for an effective knowledge transfer and remote activities.
Cloud Value ITSM Web-Based Services to Increase Process Effectiveness
Ivanti offers its Cloud customers subscription to web-based ongoing deployment and administration services, accessible in a self-help mode through our Customer Portal. Cloud Value ITSM services help increase process effectiveness and reach the full value of your SaaS deployment. They include footprint extensions such as deployment of new processes and functionalities, as well as typical Solution Administration activities. Fulfillment of requests leverages the best combination of Ivanti functional and technical experts.
Cloud Strategy and Best Practice Process Deployment
For customers who need to customize SaaS processes, Ivanti provides a full range of services using our ITSM/ITIL experts and our rapid deployment methodology. Our Service Center works closely with Operations and Development teams to optimize processes from a post-go-live perspective.