Ivanti – Service Desk Solution

Service Desk Solution

Take more control over IT service management

A new ITSM help desk solution can fundamentally streamline IT, but it won’t do much good with a change management strategy that leaves it underutilized. Building on Ivanti Help Desk, Ivanti Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk.

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Automated service delivery for non-IT departments

Application Configuration

The workflow engine helps organizations manage business processes with an intuitive, drag-and-drop workflow designer

Voice Automation

Wait times, transfer rates and abandoned calls are dramatically reduced by automating phone interactions.

Product Features

Incident Management
Automate incident processes to quickly resolve IT issues and restore service operations
Knowledge Management
Store & share group knowledge and information for both the service desk and customers
Self Service
Allow both internal and external customers to submit and track requests and get services anytime, anywhere
Dashboards & Reporting
Monitor service delivery, quality and commitments in real-time with role-based dashboards
CMDB
Define, identify and report on configuration items and their relationships across the IT landscape
Configuration Management
Define, identify and report on configuration items across the IT landscape
Discovery
Automated asset discovery and inventory management solution to build a comprehensive view of IT environments
Remote
Enable authorized IT staff to access and control all systems on the network to identify and correct problems remotely
Development Platform
Configure new content and functionality using a WYSIWYG environment with no additional programming or scripting

Problem Management
Understand a problem’s source and take action to quickly correct issues
Workflow Automation
Enable service owners and business managers to adapt, design and take control of their own workflows and processes
Service Catalog
Provide visibility and access to all services (IT and non-IT) offerings for the enterprise
Mobile
Extend the reach of your service desk staff to mobile devices anywhere, anytime
Change Management
Manage, track and optimize changes to IT assets, documentation, and processes
Survey
Understand how IT is perceived and identify improvements by creating and populating surveys
Software License Management
Centrally administer software licenses to recognize and prevent over-licensing and under-licensing
Voice Automation
Review event histories to decide when to replace hardware, install new devices or redesign services

Service Desk Solution

Take more control over IT service management

Automated service delivery for non-IT departments

Product Features

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General Information

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